Shipping & Delivery Policies
At The Weeknd UK Shop, we ship made-to-order products to customers throughout the UK, the US, Europe, and other destinations worldwide. Because many items are prepared after an order is placed, delivery involves both fulfilment and transit time. We recommend allowing enough time for both stages when planning for your order to arrive.
After your payment has been successfully completed, please allow around 5–7 business days for standard fulfilment, followed by the applicable shipping period. Actual delivery times can differ depending on the destination, shipping method, carrier conditions, and the time of year.
When your order leaves our fulfilment facility, we will send a shipping confirmation. Tracking details will be provided when they are available for the selected shipping service.
An order may occasionally arrive in more than one package. This can happen when products are fulfilled separately. We work with fulfilment facilities in the UK, US, EU, and China, so the warehouse used and delivery route may vary according to the product and destination.
Standard shipping generally takes around 7–15 business days after fulfilment. During busy periods such as Christmas, New Year, and major holiday seasons, additional time may be required.
Custom Made-to-Order Products
Some products are prepared specifically after an order is received and therefore require additional fulfilment time before they can be dispatched.
For shoe products, please allow approximately 10–15 business days for production and preparation before shipment.
For other made-to-order products, please allow approximately 5–10 business days before the order is dispatched.
After receiving your shipping confirmation, please allow up to two working days for tracking information to appear or begin updating in the carrier’s system.
When Should I Expect My Order?
The delivery period is determined by two main stages: the time needed to prepare your product and the time required for transportation to your destination.
Estimated Delivery Time = Processing Time + Shipping Time
We use a range of international shipping carriers, which may include UPS, USPS, DHL, YanWen, and Yun Express, depending on the destination and fulfilment route.
Orders are prepared, packaged, and shipped to the delivery address entered during checkout.
The following estimates provide a general guide for standard products:
UK Delivery
For orders being delivered within the UK, the estimated processing and transit periods are:
| Estimated Processing Time | Estimated Delivery Time | Estimated Total Time* |
|---|---|---|
| 5–9 business days | 10–15 business days | 15–24 business days |
*The total estimate is calculated from the date payment is completed through the estimated delivery date.
USA and International Delivery
For deliveries to the USA and other international destinations, the estimated timeframes are:
| Destination | Estimated Processing Time | Estimated Delivery Time | Estimated Total Time* |
|---|---|---|---|
| USA | 5–9 business days | 7–15 business days | 12–19 business days |
| Europe | 5–9 business days | 10–15 business days | 15–24 business days |
| North America (excluding Mexico) | 5–9 business days | 7–15 business days | 12–19 business days |
*The total estimate is calculated from the date payment is completed through the estimated delivery date.
Shoes Delivery Time
Shoes are generally made to order and may require additional preparation before dispatch.
UK Shoes Delivery
| Estimated Processing Time | Estimated Delivery Time | Estimated Total Time* |
|---|---|---|
| 10–15 business days | 10–15 business days | 20–30 business days |
*The total estimate is calculated from the date payment is completed through the estimated delivery date.
USA and International Shoes Delivery
| Destination | Estimated Processing Time | Estimated Delivery Time | Estimated Total Time* |
|---|---|---|---|
| USA | 10–15 business days | 7–15 business days | 17–30 business days |
| Europe | 10–15 business days | 10–15 business days | 20–30 business days |
| North America (excluding Mexico) | 10–15 business days | 7–15 business days | 17–30 business days |
*The total estimate is calculated from the date payment is completed through the estimated delivery date.
UK Bank Holidays and Busy Shopping Periods
As the UK is an important delivery destination for our customers, orders may require additional time around UK Bank Holidays and peak shopping seasons.
Periods such as New Year, Easter, Early May Bank Holiday, Spring Bank Holiday, Summer Bank Holiday, Christmas, and Boxing Day can affect fulfilment and carrier schedules. Other UK public holidays may also have an impact.
Holiday dates and arrangements can differ between England and Wales, Scotland, and Northern Ireland, so we recommend allowing extra time when placing an order close to a public holiday.
Christmas and New Year are particularly busy periods and may result in longer production, fulfilment, or transit times.
Customers ordering from outside the UK should also consider public holidays and seasonal demand in their destination country, as these can affect the final delivery stage.
Carrier Delays
Delivery estimates are provided as a general guide and may occasionally be affected by circumstances outside our control.
If we receive information about a significant delay from a shipping partner, we will communicate relevant updates to affected customers where possible. Delays may occur because of severe weather, high seasonal demand, transportation disruptions, or other external circumstances.
A carrier-related delay may add approximately 3–7 business days to the usual delivery timeframe.
Incorrect or Incomplete Shipping Address
Please review your delivery details carefully before completing your purchase. A complete and accurate address helps prevent unnecessary delays or failed deliveries.
If incorrect or missing information is identified before dispatch, we may contact you to request updated details. Providing revised information after an order has entered fulfilment may affect the processing or delivery schedule.
We cannot accept responsibility for an order delivered to an incorrect address or returned to the sender because the shipping information entered at checkout was inaccurate or incomplete. Returned parcels may be transferred to a shipping partner’s warehouse and may be disposed of according to their procedures.
Before contacting our customer support team regarding a delivery problem, please verify the shipping address listed in your order confirmation.
If a parcel is returned because an incorrect address was provided, a re-shipping fee may be required before the order can be dispatched again.
Once an order has left the warehouse, you may be able to contact the carrier directly regarding certain delivery requests. However, if you ask the carrier to forward, redirect, or otherwise change the delivery after dispatch, we cannot be responsible for loss, theft, or damage that occurs following that request.
Expedited Shipping
Expedited shipping may be available for customers who need their order sooner than the standard delivery timeframe.
If you would like to ask about an expedited shipping option, please contact our support team through the Contact Page. We will provide information about the available shipping methods and applicable options for your order.